Nordstrom

Customer Service Specialist (Work @ Home)

A Work at Home Customer Service Specialist will provide a unique customer service experience through multiple channels of communication (i.e. phone, chat, and e-mail).  Responsibilities include ensuring a personalized customer interaction, while ensuring resolve, resulting in customer satisfaction.  Most customer contacts are service and product related; very few contacts will involve placing orders for our customers.

Shift:  Evening work schedules – which will include one weekend shift.  Training classes beginning at the end of July through October!

In order to be considered for this position you must include an updated resume.

Responsibilities:

  • Personalize and relate to the customer in a way that signifies their importance as an individual.
  • Simultaneously navigate multiple software applications and technologies to service customers.
  • Resolve customer service inquiries, such as assisting customers with exchanges and replacement orders, process customer financial adjustments, order tracking and locating merchandise.
  • Provide customers with critical product information that ensures the proper fit and customer satisfaction.
  • Suggest alternative items to customer for unavailable merchandise.
  • Follow through on customer commitments in a timely manner; exceeding customer expectations, with a strong sense of ownership.
  • Deliver productivity through the efficient use of time and a commitment to strong results.
  • Accurately assess situations through customer queues to properly resolve their needs.
  • Utilize standard practices and processes, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate.
  • Accountable to meet service level standards.

Qualifications:

  • 6 months experience in retail sales preferred.
  • Excellent telephone and written communication skills required.
  • Must be able to score successfully on a two skills assessments.
  • Successfully complete required online training class.
  • Ability to work a set schedule, with required overtime as business needs.
  • Ability to manage own performance and work independently.
  • Able to work in a fast pace environment and demonstrate a high sense of urgency.
  • Demonstrated conflict management skills and the ability to maintain a positive and professional composure.
  • Ability to work unplanned hours, possible overtime, during peak hours and severe weather.
  • Understanding of computer systems, with the ability to troubleshoot technical issues with minimal assistance.
  • Able to provide a secure and distraction free work environment.
  • Must be able to provide compatible computer equipment and internet service.

Minimum Computer Specifications:

  • Windows 7 – 64  bit Compatible PC (Mac not supported)
  • 2GHz Intel Core 2 Duo or equivalent
  • 4Gb of RAM
  • Mouse
  • Keyboard (Ergonomic preferred)
  • Webcam
  • Sound capabilities
  • Headset/Microphone combination required -Inline mute button preferred
  • Monitor: Dual screens required (minimum 19 inch screen)
  • Wired Internet (No Wi-Fi / No Satellite Internet)
  • Router
  • Modem
  • Internet Service provider
  • Minimum 15Mb/s Download (Greater preferred)
  • Minimum 2Mb/s Upload (Greater preferred)

We’ve got you covered…
 
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, a profit-sharing plan and much more.

 

Apply for the position by clicking here.