Customer Service Specialist (Work @ Home)

A Work at Home Customer Service Specialist will provide a unique customer service experience through multiple channels of communication (i.e. phone, chat, and e-mail).  Responsibilities include ensuring a personalized customer interaction, while ensuring resolve, resulting in customer satisfaction.  Most customer contacts are service and product related; very few contacts will involve placing orders for our customers.

Shift:  Evening work schedules – which will include one weekend shift.  Training classes beginning at the end of July through October!

In order to be considered for this position you must include an updated resume.


  • Personalize and relate to the customer in a way that signifies their importance as an individual.
  • Simultaneously navigate multiple software applications and technologies to service customers.
  • Resolve customer service inquiries, such as assisting customers with exchanges and replacement orders, process customer financial adjustments, order tracking and locating merchandise.
  • Provide customers with critical product information that ensures the proper fit and customer satisfaction.
  • Suggest alternative items to customer for unavailable merchandise.
  • Follow through on customer commitments in a timely manner; exceeding customer expectations, with a strong sense of ownership.
  • Deliver productivity through the efficient use of time and a commitment to strong results.
  • Accurately assess situations through customer queues to properly resolve their needs.
  • Utilize standard practices and processes, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate.
  • Accountable to meet service level standards.


  • 6 months experience in retail sales preferred.
  • Excellent telephone and written communication skills required.
  • Must be able to score successfully on a two skills assessments.
  • Successfully complete required online training class.
  • Ability to work a set schedule, with required overtime as business needs.
  • Ability to manage own performance and work independently.
  • Able to work in a fast pace environment and demonstrate a high sense of urgency.
  • Demonstrated conflict management skills and the ability to maintain a positive and professional composure.
  • Ability to work unplanned hours, possible overtime, during peak hours and severe weather.
  • Understanding of computer systems, with the ability to troubleshoot technical issues with minimal assistance.
  • Able to provide a secure and distraction free work environment.
  • Must be able to provide compatible computer equipment and internet service.

Minimum Computer Specifications:

  • Windows 7 – 64  bit Compatible PC (Mac not supported)
  • 2GHz Intel Core 2 Duo or equivalent
  • 4Gb of RAM
  • Mouse
  • Keyboard (Ergonomic preferred)
  • Webcam
  • Sound capabilities
  • Headset/Microphone combination required -Inline mute button preferred
  • Monitor: Dual screens required (minimum 19 inch screen)
  • Wired Internet (No Wi-Fi / No Satellite Internet)
  • Router
  • Modem
  • Internet Service provider
  • Minimum 15Mb/s Download (Greater preferred)
  • Minimum 2Mb/s Upload (Greater preferred)

We’ve got you covered…
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, a profit-sharing plan and much more.


Apply for the position by clicking here.