Kelly Services

Contact Center/Customer Support

KellyConnect, the global contact center arm of Kelly Services, is looking for experienced motivated, energetic, self-directed and customer focused individuals who want to eagerly assist customers by finding a solution that works best for each situation and being that helpful voice on the other end of the line. We have multiple long-term, work from home, Online Store Representative openings. Online Store Representatives are responsible for: -Assisting customers with placing orders over the phone and setting expectations for next steps -Providing phone support to customers who have order-status questions or require changes to their orders -Making it seem easy! Translating tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable terms -Utilizing multiple sources of information to stay current on product features, technology changes, and events that impact customers -Anticipating next steps by ensuring an excellent experience after the call by setting expectations the customer may not have thought about: explaining when products will deliver, when a credit card will be charged, when a return will be received, and so on Training: -Three weeks, 12 PM – 9 PM EST Work Schedule: -Full-time afternoon, evening, night and overnight work schedules available, after full-time training is completed -Have a flexible schedule, including the ability to work nights, weekends and holidays, as we are a 24×7 operation Pay Rate: $10.00 per hour Desired Qualities, Behaviors and Skills: -Customer-focused and detail-oriented with the ability to provide a memorable and customized experience -Comfortable in a fast-paced, performance-based environment where calls are monitored, recorded and assessed -Excited to learn new things; adaptive and flexible to changing technologies and processes and open and receptive to coaching and feedback -Professional telephone demeanor with excellent verbal and active listening skills -Ability to work and make decisions with minimal supervision -Team player with a strong willingness to assist peers -Comfortable working with ambiguity Minimum Experience and Education Requirements: -Basic computer skills with 1-2 years proven experience in a customer service environment -Previous contact center, consumer retail, food service or hospitality experience is a plus -Able to work from home in a quiet environment free of background noise and interruption -Computer literate with the ability to quickly learn new applications -Degree preferred, at minimum a High School Diploma or GED Five Reasons to Work for Kelly Services: -If you relocate, so does your job! -As a Kelly employee, you’ll have access to world-class perks, including: Group-rate medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase immediately upon hire- and the coverage is portable (administered through a designated third-party vendor) -Weekly electronic pay via direct deposit or payroll distribution service -Service Bonus Plan and Employee Discount Program -Online continuing education via the Kelly Learning Center You could be our next Online Store Representative and work from home-no matter where home is! Training begins soon!

This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have general questions about this position, you may contact the remote Kelly office at

The application to apply begins by clicking here.